Hectofy — Subscription Cancellation & Refund Policy
Effective Date: August 12, 2026
Last Updated: August 2026
1. Overview
This Subscription Cancellation & Refund Policy governs all paid subscriptions for the Hectofy Autonomous Portfolio Intelligence Platform ("Hectofy", "we", "us", or "our"). By subscribing to Hectofy, you ("Customer", "General Partner", or "Subscriber") agree to the terms described herein.
2. Subscription Plans & Billing Cycles
Hectofy offers two billing models for Venture Capital funds and Angel Syndicates:
- Month-to-Month Subscription: Billed automatically every 30 days.
- Annual Subscription (Prepaid Discounted): Billed upfront annually for 12 consecutive months at a discounted rate (e.g. 2 months free / 50% pilot rate lock).
3. Cancellation Policy
3.1 Month-to-Month Subscriptions
- 1-Click Cancellation: You may cancel your monthly subscription at any time directly through your Account Settings or by emailing
support@hectofy.com. - Effective Date: Cancellation takes effect at the conclusion of your current 30-day paid billing cycle.
- No Future Charges: Upon cancellation, no further automatic monthly recurring charges will be incurred.
3.2 Annual Subscriptions (Prepaid 12 Months)
- Auto-Renewal Cancellation: You may turn off automatic annual renewal at any time prior to your annual renewal date.
- Term Completion: If you cancel an annual subscription mid-term, no pro-rated cash refunds or partial credits will be issued for remaining unused months.
- Continued Access: Your fund will maintain full, uninterrupted access to the Hectofy platform, portfolio snapshots, and LP PDF export tools through the end of your prepaid 12-month term.
4. Refund Policy
4.1 General Rule
All subscription fees paid to Hectofy are non-refundable, except as explicitly provided in Section 4.2 below or as required by applicable law.
4.2 Service Outage SLA Credit
If Hectofy suffers an unscheduled core service outage exceeding 99.5% monthly availability (excluding scheduled maintenance announced 48 hours in advance), customers are eligible to receive a pro-rated service credit applied to their next billing cycle upon written request within 30 days of the incident.
4.3 Free Pilot & Demo Period
Hectofy offers interactive sandbox demonstrations and custom pilot evaluation periods to allow General Partners to test all automated signal scrapers, financial ledgers, and LP PDF generators before subscribing.
5. Account Termination & Data Retention
- Data Export: Prior to account termination, Subscribers may export all portfolio holdings, deal flow pipelines, and snapshot records to CSV/JSON formats at any time.
- Data Purging: Upon written request following account termination, Hectofy will permanently purge all database records, snapshot logs, and encrypted access tokens associated with your fund within 30 business days.
6. Contact Us
For cancellation requests or billing queries, contact our finance team:
* Email: billing@hectofy.com or sales@hectofy.com
* Website: https://hectofy.com